Hauserman Rental Group Company Reviews
Hauserman staff is just the best! Extremely helpful & professional ... heartily recommend them for any rental vacations!
By Pam December 17, 2024
I never had any problems with the reservations over the last 23 plus years. My family and I trust this company and enjoyed every property we rented.
By Jeffrey December 1, 2024
5 / 5
Excellent. Very responsive and helpful.
By Jennifrer November 2, 2024
5 / 5
Two words to describe Hauserman Rental Group... Excellent Service!!! If I owned a property in Tahoe, I would absolutely contract them for services.
By Chilcot November 1, 2024
5 / 5
Very helpful and professional.
By Susan October 3, 2024
5 / 5
Very Smooth
By Nancy September 24, 2024
5 / 5
Accommodating.
By Johnston September 24, 2024
5 / 5
The rental group was very easy yo work with.
By Dave September 17, 2024
5 / 5
From reservation to checkout, process was completely online, very convenient. My questions were answered quickly by group. I really appreciate that. Keep up good work guys!!
By Champaneria September 4, 2024
5 / 5
The check in process was easy and the cabin was great. As usual, Hauserman made things easy.
By Thomas September 3, 2024
5 / 5
Hauserman is so responsive to questions and assistance.
By Laura August 29, 2024
5 / 5
Rental management service is prompt.
By Dan August 26, 2024
5 / 5
Thank you to the management company!! Professional, efficient and kind!!
By Pamela August 25, 2024
5 / 5
Property management company was very responsive.
By John August 16, 2024
5 / 5
Hauserman Rental group, as always, friendly and helpful.
By Dieter August 13, 2024
5 / 5
Rules were clearly defined, sensible, and easy to follow.
By Rob August 13, 2024
5 / 5
Attentive property management team
By Jeff August 13, 2024
5 / 5
Awesome! We arrived earlier than planned and we were able to check in and when jacuzzi needed attention all were quick to respond and repair.
By Carla August 10, 2024
5 / 5
Excellent
By Pamela August 10, 2024
5 / 5
Hauserman Rental Group provided clear communication and the above-and-beyond preparation ensured we had everything we needed.
By Mike August 8, 2024
5 / 5
I found the rental through VRBO initially, but I am so glad I went through the actual rental group for my stay. They were very organized and easy to work with.
By Sandra August 5, 2024
5 / 5
Hauserman very helpful and responsive to your concerns.
By Rose August 5, 2024
5 / 5
Very responsive.
By Rick July 29, 2024
5 / 5
Very responsive and friendly.
By Molly July 25, 2024
5 / 5
Easy to work with.....especially with all my questions.
By Dana July 25, 2024
5 / 5
The management group was very responsive to messages, and check-in/out process was straightforward.
By Bruce July 16, 2024
5 / 5
The instructions were clear and helpful. Check-in was easy. Would stay again!
By Sarah July 15, 2024
5 / 5
Hauserman does a great job managing their rentals. We have rented several times, in different units, because our daughter lives nearby.
By Chris July 15, 2024
5 / 5
Easy check in and check out.
By Vanessa July 13, 2024
5 / 5
Very nice friendly service.
By Deanne July 9, 2024
5 / 5
Extra helpful! Super responsive! We love working with Hauserman!
By Marnie July 8, 2024
5 / 5
Great!
By Heidi July 8, 2024
5 / 5
I like the new-ish system of having the key in the lock box. But kind of miss the old ways. It was a bit more personal.
By Nancy July 3, 2024
5 / 5
Great service as usual.
By Chris July 1, 2024
5 / 5
Loved the text and emailed reminders
By Christine June 30, 2024
5 / 5
Always excellent!
By Benatar June 29, 2024
5 / 5
Great! Responsive and helpful.
By Sierra June 29, 2024
5 / 5
Marvelous to deal with.
By Peggy June 26, 2024
5 / 5
Excellent contact with me, with payments due, check out etc…..well organized….. I will rent from them directly next time.
By Deborah June 25, 2024
5 / 5
I locked us out of the house. The customer service people were just too good at getting us back in the house and fixed my issue immediately. We really enjoyed our stay and would be happy to do it again.
By Cheryle June 25, 2024
5 / 5
Easy! Uncomplicated!
By Diane June 7, 2024
5 / 5
The Hauserman group always communicates very well and any issues are resolved quickly.
By Sharon June 7, 2024
5 / 5
Hauserman Rental Group is very professional and communicative.
By Faron May 26, 2024
5 / 5
Easy to book and friendly customer service. Great 1st time experience. I found the rental on VRBO and decided to call and asked if it as cheaper if I booked direct, was happy that it was!
By Maldonado May 24, 2024
5 / 5
Always appreciate the responsiveness of the staff. They are proactive in telling me if a property is ready for a slightly early check-in.
By Michael April 22, 2024
5 / 5
Great! Kind and considerate.
By Leanne April 12, 2024
5 / 5
They were super helpful with any small concerns we had. The communication was great and they were “Johnny-on-the-spot" to provide assistance.
By David April 1, 2024
5 / 5
Very well organized and professional. We didn't have any issues.
By David March 31, 2024
5 / 5
Hauserman was great to work with. They provided all the details needed in a timely manner.
By Stone March 25, 2024
5 / 5
I always appreciate that the staff is reponsive and that someone answers the phone if I have any questions or needs.
By Michael March 19, 2024
5 / 5
Hauserman Group was absolutely amazing. We were snowed in and needed to add additional days and they were so accommodating. They were easy to contact and very helpful, professional and extremly kind.
By Alicia March 5, 2024
5 / 5
Easy to understand the instructions, very intuitive.
By Chris February 26, 2024
5 / 5
Always exceptional! The staff are extremely helpful, always available, and genuinely kind.
By Reena February 24, 2024
5 / 5
Great experience! Will definitely rent again. Clear instructions for everything.
By Lucy February 19, 2024
5 / 5
Clear check-in and check-out instructions. Well maintained house. We'll definitely try to book this again the next time we come to Tahoe!
By Shilpa February 12, 2024
5 / 5
Great communication, easy check in and check out.
By Geri January 20, 2024
5 / 5
Once again, the property exceeded our expectations and the Hauserman group did too. The folks before us had damaged the oven. A replacement part arrived the next day and was expertly installed by Hauserman maintenance. As for the property, Sweet Dreams lived up to its name. We will be back!
By Jim January 18, 2024
5 / 5
We enjoy renting from your company because the staff is friendly and responsive.
By Michael January 17, 2024
5 / 5
Communication by the Hauserman Rental Group was spot on and timely.
By Raja January 16, 2024
5 / 5
The Hauserman experience was awesome. The communication between the Hauserman personnel and us was outstanding and very much appreciated.
By Ernest January 15, 2024
5 / 5
Very helpful.
By Richard January 15, 2024
5 / 5
Super easy communication and instruction. No issues at all.
By Amanda January 3, 2024
4 / 5
Excellent service. Thanks!
By William January 3, 2024
5 / 5
They were very responsive. The gas fireplace was not working and they came out to fix it right away!
By Beth December 23, 2023
5 / 5
My husband and I repeatedly expressed how professional and polite and helpful your group was. A very satisfying experience. Thank you.
By Catharine December 20, 2023
5 / 5
Great Communication!!
By Maria December 18, 2023
5 / 5
Originally we had a reservation for another home but the owners of that home needed the house empty for repairs for the time of our stay. HRG did what they could to help us come up with a new plan and was able to upgrade our rental to accommodate our needs.
By Jessee October 26, 2023
5 / 5
Very nice and amazing group of people very helpful.
By Robert October 16, 2023
5 / 5
Excellent and responsive communication.
By Percy September 6, 2023
5 / 5
They are the best! They do a great job consistently.
By Denise August 23, 2023
5 / 5
The property management company was wonderfully responsive and we appreciated their communication and prompt responses to our questions.
By Peg August 15, 2023
5 / 5
Hauserman is very responsive!
By Jeff August 8, 2023
5 / 5
We love Hauserman!!
By Barry August 8, 2023
5 / 5
Very friendly staff, great communication and quick responses to my emails and texts. Dana was very helpful when I couldn’t find the lock box. This was my first time being in charge of renting a house, y’all made it easy and a great first experience. Thank you!
By Ambra August 7, 2023
5 / 5
We loved working with The Hausserman team. Our rental was a perfect location on the lake . Peaceful and quiet . We had a wonderful time .
By Marie August 1, 2023
5 / 5
Nestled in an excellent location that seems almost tailor-made for a perfect vacation, our recent stay at Star Harbor with Hauserman Rental Group surpassed all expectations and left us yearning for more. From the moment we booked our retreat to the final farewell, every aspect of our experience was nothing short of first-class excellence.
By Bryan July 31, 2023
5 / 5
My experience with Hauserman Rental Group was excellent. I had to talk to various agents multiple times and everyone was knowledgeable and very helpful andcresponsive. I strongly recommend working with Hauserman when renting vacation properties in Tahoe.
By Robert July 29, 2023
5 / 5
I appreciated the prompt attention by Hauserman to any questions we had. We definitely plan to rent directly from Hauserman next year.
By Vanessa July 29, 2023
5 / 5
Property was nice and the Hauserman Group was WAY better than the property manager when we stayed at Carnelian Woods the previous summer in a different unit. We had two minor snags (BBQ wouldn't light and sink was leaking) and both were fixed quickly with little hassle. Check in was super easy and we even got in a bit early - they called as soon as it was ready. Recommend Carnelian Woods to any family but can't guarantee that every property manager will be the same. Hauserman Group was great.
By William July 28, 2023
5 / 5
Responsive and very nice. Gave us an extra hour on Sunday which was greatly appreciated. Clear instructions and comms.
By Pratt July 26, 2023
5 / 5
We ended up staying at the Alpine retreat because of insect problems at our original rental. The Hauserman team did a great job of researching an alternative location. They were kind and transparent about the condition of our original reservation and suggested the alternate property. Since we were already on our way to Tahoe we accepted the alternative. Hausermen made sure the check-in process was just as simple and new property was ready when we arrived.
By Michael July 24, 2023
5 / 5
The Hauserman Group were super! The owner is lucky to have such a great professional management company. Every person we spoke to from reservation, during stay and at check out was superb.
By Susannah July 23, 2023
5 / 5
Great communication, easy access and plenty of easy to follow directions for check out.
By Katrina July 18, 2023
5 / 5
Management company was excellent. I had a question, called and got a hold of a real person in seconds.
By Gillian July 18, 2023
5 / 5
Hauserman staff were awesome - someone always answered the phone and they let you into the house as soon as the cleaner is done which is a classy touch. We appreciated the personal service.
By Sarah July 18, 2023
5 / 5
Hauserman Rental Group is excellent--timely and effective communication and efficient.
By Larry July 18, 2023
5 / 5
Excellent communication and very efficient.
By Larry July 17, 2023
5 / 5
Always courteous and helpful!
By Monita July 17, 2023
5 / 5
The Hauserman Rental Group was amazing ! They provide first customer service from The time you contact to them in search of a property to rent.
By Marie July 17, 2023
5 / 5
Very helpful.
By Chris July 15, 2023
5 / 5
Hauserman provided superb service. Timely, cordial and professional.
By Ed July 7, 2023
5 / 5
I appreciated all the reminders and the information provided with clearly written instructions. Thank you!
By Andrea July 3, 2023
5 / 5
Communication was very professional but personable- absolutely no complaints!
By Treva June 28, 2023
5 / 5
Great experience. Very easy to make reservations. Wonderful communication from beginning to end.
By Lars June 28, 2023
5 / 5
Very professional.
By Moraga June 27, 2023
5 / 5
I was very pleased with the communication with your group. We got our code right at 4:00, was able to text it to the group so everyone knew how to get in and out as we moved through out our week.
By Mary June 10, 2023
5 / 5
Great people.
By John June 9, 2023
5 / 5
Very helpful in guiding us to a good fit.
By Nancy June 8, 2023
5 / 5
Hauserman Rental Group was so friendly, responsive and helpful.
By Kristen June 7, 2023
5 / 5
Excellent communication, the app was helpful and all emails kept us informed.
By Alex June 5, 2023
5 / 5
Good communication on checkin and out.
By Chao May 31, 2023
5 / 5
Always quality, responsive customer service.
By Craig May 6, 2023
5 / 5
Super responsive and always friendly.
By Kate April 21, 2023
5 / 5
Hauserman is amazing! They are SO receptive and on it.
By Reena April 18, 2023
5 / 5
Very responsive, polite, and accommodating.
By Lori April 8, 2023
5 / 5
Hauserman is wonderful to work with!
By Elaine April 5, 2023
5 / 5
Excellent team. Very helpful. So glad we weren't dealing with the AirBNB stuff...
By John April 3, 2023
5 / 5
Easy, no-fuss - encountered zero problems during the stay.
By Kelly March 28, 2023
5 / 5
Excellent communication with Hauserman Rental Group.
By Lori March 23, 2023
5 / 5
Nothing but positive for the cabin and the rental company. Open communication, I was always informed every step of the way, but it didn't feel like I was being bothered.
By Jack March 21, 2023
5 / 5
Hauserman was easy to work with and attentive to needs.
By Cassie March 5, 2023
4 / 5
Best part of the experience was working with Hauserman. From start to finish they were the best. We've rented all over the world; Hauserman is by far the top of the list. We will be back, hopefully for many years.
By Nancy March 4, 2023
Extremely helpful and great people to deal with.
By Caroline February 3, 2023
5 / 5
Very Smooth process. No problems.
By Warwick February 28, 2023
5 / 5
Appreciated the easy check-in and check-out instructions that were sent via text message!
By Kate February 24, 2023
5 / 5
Best rental group ever! They are accessible, kind and knowledgeable. The properties we’ve stayed at have been fantastic.
By Reena February 4, 2023
5 / 5
I give high marks to Hauserman Rental Group. Your communication was clear, fast, positive, and helpful. I had some questions after I booked and paid for my stay. I was pleasantly surprised by your responsiveness and obvious desire to have a positive interaction. You answered my question regarding the kitchen supplies and even sent me a picture of the types of cooking ware supplied. You also allowed me to change the date of our stay at no additional charge. We had no issues accessing the house. It was clean and ready for us to enjoy. I greatly appreciated that there were few tasks and very simple instructions for leaving the home. When I want to book a future vacation rental, I will definitely go to your website first. I look forward to working with you again!
By Melissa January 31, 2023
5 / 5
Great communications.
By Krista January 8, 2023
5 / 5
We booked through Expedia, which used Vrbo, who used Hauserman. I wished I knew about Hauserman because next time I will book with them directly to avoid the Vrbo fees! Maintenance and communication from the group was outstanding. We had a blackout which we didn't realize was area wide as the TV stayed on for several minutes after lights went out. Maintenance was ready to come out in the middle of the night until it was discovered that it was the entire area. Maintenance also dropped off two snow shovels for us to use after we only located one that was bent. Very attentive staff!
By Grace January 6, 2023
5 / 5
Very friendly stuff and very accomendating. We arrived on hour early in a snowy day. After talking to the stuff, we were welcomed in.
By Jane January 6, 2023
5 / 5
Communications were clear. Everything was really easy.
By Jennifer January 4, 2023
5 / 5
Hauserman Rental Group was quick to address our needs. We also enjoyed the rapport we had as we worked on the rental details.
By Catherine January 3, 2023
5 / 5
Very helpful and responsive. Appreciate the short response time and continued contact via email and texts.
By David December 29, 2022
5 / 5
Booking and checking experience was easy and fast.
By Silvana December 27, 2022
5 / 5
Great communication!
By Megan December 23, 2022
5 / 5
The staff is readily available and very accommodating.
By Elizabeth December 21, 2022
5 / 5
Very professional and accommodating.
By Charles December 20, 2022
5 / 5
Super helpful - let us know our condo was ready a early and also let us know that a little later check out was ok. Easily available to answer questions - They took good care of us!
By Margaret December 9, 2022
5 / 5
You guys were super helpful, getting us in a night early so we could avoid traveling in the storm was really appreciated.
By Audrey, December 7, 2022
5 / 5
The property was very easy to find and checking in was easy, I also appreciated the communication from the Hauserman Rental Group prior to checking in with detailed instructions on how to check in and with pictures to wet our appetite.
By Melissa, October 12, 2022
4 / 5
Hauserman Rental Group was very easy to work with.
By Steven, October 8, 2022
5 / 5
Awesome! Very friendly and Helpful! Everytime I emailed to ask a question I was answered incredibly fast!
By Mattie, October 3, 2022
5 / 5
I have rented from Hauserman 4 years in a row. The staff has always been very friendly and very helpful.
By Tamsen, October 3, 2022
5 / 5
Hauserman was great to work with. Thank you for helping make our anniversary memorable.
By Dixie, September 25, 2022
5 / 5
Checking in and out were very easy and the communication was very good.
By Dipak, September 25, 2022
5 / 5
Very professional. great instructions on arrival and departure.
By Linda September 13, 2022
5 / 5
Our experience with Hauserman was great. They provided assistance with the initial booking and were helpful whenever I called or e-mailed with questions. I would definitely book a rental with Hauserman again.
By Robert August 31, 2022
5 / 5
Great! easy to communicate, informative and timely responses.
By Melissa August 22, 2022
5 / 5
It was very easy to reserve, pay, arrive and depart. The house was clean and everything was as advertised in the listing.
By Paul August 21, 2022
5 / 5
Easy to work with, and responded quickly.
By Patrick August 17, 2022
5 / 5
Very helpful with answering our questions. Very accessible.
By Michael August 16, 2022
5 / 5
Good service, and very accommodating. Communication was easy and efficient.
By Roseanne August 16, 2022
5 / 5
The customer service is so good. We had a few questions and the response was immediate!
By Elizabeth August 15, 2022
5 / 5
The most thorough of any service I've used. Excellent communication, very accessible, and interested in the customer.
By Jeff August 2, 2022
5 / 5
My experience with Hauserman Rental Group was great.
By Connie July 23, 2022
5 / 5
Dana was so helpful on booking & verifying approval for dogs. I called back with several questions, & Cory & others were also very helpful.
By Libby July 19, 2022
5 / 5
Very easy and very helpful.
By Suzanne July 12, 2022
5 / 5
Very organized and professional. They helped me get in quickly when I didn’t receive an email with the access code.
By Sara July 11, 2022
5 / 5
Very easy to communicate with! Great!
By Werft July 11, 2022
5 / 5
Rental process was very easy and straight forward. The reminder emails/texts seemed to arrive at just the right time. Helped with checking in and checking out.
By David July 5, 2022
5 / 5
I think the communication with the Hauserman group was just right. I got emails at the right time reminding me of the deadlines.
By Nadia June 28, 2022
5 / 5
Very reliable and organized company! The company staff were so responsive for any questions and concerns via message box especially Dana. Thank you for our wonderful family vacation!!
By Marlon June 25, 2022
5 / 5
Great communication from management company.
By Chris June 24, 2022
5 / 5
Easy to deal with.
By Jamey June 23, 2022
5 / 5
Hausermam Rental Group was great…. Answered the phones in person, answered questions, quickly responded to requests.
By Lane June 1, 2022
5 / 5
Efficient and friendly.
By Regina May 28, 2022
4 / 5
Very easy and helpful to work with.
By Deanna May 25, 2022
5 / 5
Good communication for check-in, check-out by text message and e-mail. A phone number was also provided but we didn't need to use it. All was fine.
Marie-Christine May 24, 2022
5 / 5
Everyone with whom I spoke and emailed was wonderful!
By Heather May 17th, 2022
5 / 5
It was great. Very easy process and they kept me informed via email on everything from pre arrival to departure. I had to call once upon checking out due to the bear trash bin being too full to put trash in. The operator I spoke to was very nice and helpful.
By Julie May 16th, 2022
5 / 5
Very accommodating
By Jay May 11, 2022
5 / 5
Super nice and very helpful
By Gina April 26, 2022
5 / 5
Very responsive and customer-directed
April 18, 2022
5 / 5
Easy to work with and kept everything updated.
By Anna April 4, 2022
5 / 5
The rental company was professional and check-in/out was very easy. I would highly recommend.
By Sarah April 3, 2022
5 / 5
Easy, all instructions very clear - very friendly and helpful.
By Alfredo March 28, 2022
5 / 5
Have rented from Hauserman a couple times a year, easy to book on the website, very very friendly and helpful staff.
By Sandra March 26, 2022
5 / 5
You all do a great job! All the information is available about the rental, what to do with trash and recycling, and plenty of room for skis in the garage, easy access to a lovely trail out back, and a nice deck for sun afternoons. We plan to be back and to book direct with Hauserman!
By Marianne March 25, 2022
5 / 5
Have rented from Hauserman since the 80's always easy.
By Jennifer March 10, 2022
5 / 5
Always available by phone during business hours. Detailed information sent via email.
By John March 10, 2022
5 / 5
Very easy; better than VRBO or Vacasa!
By Chris March 9, 2022
5 / 5
Great customer service and flexibility as we had to change our dates
By Elliot March 9, 2022
5 / 5
Very responsive. Clear, concise, timely communication. Everything was prepared as expected.
By Susan March 7, 2022
5 / 5
Easy to use and clear communication.
By Abbey February 28, 2022
5 / 5
Everything was seamless, no issues and no need to contact them.
By Joseph February 27, 2022
5 / 5
Communication was absolutely excellent.
By Lucy February 24, 2022
5 / 5
Very good communication and help with questions.
By Carol February 19, 2022
5 / 5
Great communication and very accomodating
By Marc February 1, 2022
5 / 5
Happy with the experience
By Seema January 20, 2022
5 / 5
Fantastic team at every level...very responsive and helpful
By Michael January 18, 2022
5 / 5
Fantastic! I am so happy with Hauserman Rental Group.They we’re informative, available, kind and considerate. I would have no hesitation working with Hauserman as a renter again!
By Reena January 14, 2022
5 / 5
Great communication!!!!
By Gigi January 6, 2022
5 / 5
Wonderful communication, efficient process and excellent service
By Lacey January 6, 2022
5 / 5
Good experience
By Randy January 4, 2022
4 / 5
Kerry, MC and Dana from Hauserman Rental Group did a great job answering all of my questions prior to arrival and during our stay. They were prompt with responses and were very helpful. I will rent with Hauserman Rental Group again and have no hesitation in recommending to others.
By Andy January 3, 2022
5 / 5
Friendly and responsive, always able to get a hold of them
By Jennifer December 31, 2021
5 / 5
Excellent communications
By Charlie December 25, 2021
5 / 5
The property management was so kind and polite!
By Elizabeth December 23, 2021
5 / 5
Excellent.
By George November 27, 2021
5 / 5
When we had a problem with the heating in the house Hauserman was there in a flash! The problem was fixed on the spot.
By Kelly November 21, 2021
5 / 5
Great group to work with!!
By Pegi November 9, 2021
5 / 5
I called Hauserman Rental Group twice and the staff were kind enough to answer my questions. On one of those calls I notified staff that the key to the HOA pier was not working and they offered to drop one off and even tested the key before dropping off. I appreciate the care and attention that was received by Hauserman.
By Cynthia October 27, 2021
5 / 5
Kerry was GREAT when I needed help setting up the TV.
By Brenda October 25, 2021
5 / 5
Easy communication and check in process
By Brianna October 21, 2021
5 / 5
We had to extend our stay one more day due to snow, and the Hauserman Rental Group was very easy to work with. They also provided great communication.
By Jeff October 20, 2021
5 / 5
Wonderful people to work with; very helpful, professional and easy to connect with when needed.
By Dozzi October 18, 2021
5 / 5
Hauserman has been at Tahoe forever it seems. They have elevated their approach to their business and are well past the old days of Tahoe rental managers.By Don October 18, 2021
5 / 5
Pleasantly surprised, very professional. The staff was extremely nice and helpful. Systems are very up todate.
By James October 15, 2021
5 / 5
Hauserman came immediately when a kitchen cabinet door broke. Very responsive.
By Linda October 14, 2021
4 / 5
Good expereince. Communicative during the wifi outage for most of our first day.
By Will October 14, 2021
5 / 5
Easy to work with.
By Roger October 5, 2021
5 / 5
Excellent, very easy and convenient
By Laura September 30, 2021
5 / 5
Great. Easy check in and responsive to questions
By Tracy September 27, 2021
5 / 5
Staff was extremely pleasant the 3 times I spoke with them. Very helpful and professional when I had a couple questions.
By Mike September 24, 2021
5 / 5
They were very helpful and quick to respond.
By Royce September 21, 2021
5 / 5
Great communication
By Jenny September 13, 2021
5 / 5
Everything was great
By Steve September 13, 2021
5 / 5
Great clear communication.
By Sigmund August 17, 2021
5 / 5
Very helpful and quick to respond to any questions I had. They are always very courteous and professional.
By Larry August 16, 2021
5 / 5
Easy and no hassle
By Sanjay August 15, 2021
5 / 5
Everything was smooth.
By James August 15, 2021
5 / 5
Now that I know how you communicate, I think it was great. However, I could have used a little more communication just to let me know you were expecting me. But overall, every time I interacted with you, especially over the phone, you came through very well. I'd rent through you again.
By Scott August 10, 2021
5 / 5
Good experience. No compliants!
By Sean August 8, 2021
Exceptional Customer Service, timely follow up and extremely consistent and reliable!!
By James August 8, 2021
Great. Smooth. Easy.
By Sara August 5, 2021
5 / 5
Great communication with both property owner and Rental Group.
By Jarod August 3, 2021
5 / 5
Dealing with Hauserman Group was seamless. They accommodated me in every way possible and made the booking process simply after having issues with VRBO first.
By Rochelle August 1, 2021
5 / 5
Easy to book, easy to check in and out.
By Brigid August 1, 2021
5 / 5
Very Professional
By Cathie July 29, 2021
5 / 5
Great customer service and attentive.
By Javier July 26, 2021
5 / 5
Loved the easy check-in. Thanks!
By Stephanie July 26, 2021
5 / 5
Hauserman Rental Group was great. They respond in a timely manner and were available when I called. Their website is easy to use and their email communication was efficient.
By Elizabeth July 23, 2021
5 / 5
Easy and complete communication, thank you!
By Tracie July 23, 2021
5 / 5
Very easy booking experience, I appreciated all the confirmation emails/texts and the easy to use app
By Marianne July 21, 2021
5 / 5
When calling the rental group, the two different people I spoke to were very friendly and helpful.
By Lyndell July 20, 2021
5 / 5
Excellent
By Michele July 20, 2021
5 / 5
Great communication!
By Lisa July 19, 2021
5 / 5
Always helpful and easy to deal with.
By Stu July 16, 2021
5 / 5
Easy and smooth.
By Patrice July 16, 2021
5 / 5
Excellent! Thank you!
By Corey July 14, 2021
5 / 5
I just wanted to write a quick note of thanks for the outstanding customer service provided over the past 1+yr as my group and I were working to book a rental in Tahoe City - including re-booking from last year's cancellations, etc. I could not have been more pleased with how helpful (and flexible) your team was in working through that process, finding me a property this summer, etc. Very much looking forward to getting back there this winter to do some skiing as well. Thank you so much again and hope you enjoy the rest of your summer.
By Mike July 14, 2021
5 / 5
All communications were through email and text. Very communicative and appropriate.
By Donna July 11, 2021
5 / 5
Available right away for help with questions
By Vicki July 9, 2021
5 / 5
EXCELLENT! Responds immediately when emailed to ask questions. And when we phoned. Bend over backwards to help make our stay was a fantastic experience. All of the staff is wonderful. Thank you!
By: Sharon July 7, 2021
5 / 5
Great company! No problems with anything and they are very good about keeping you informed about the details for your rental.
By Christine July 3, 2021
5 / 5
Rental process and customer service were great. I like how you send email and text reminders and updates.
By Anjali June 28, 2021
5 / 5
Great easy check in and out.
By Laraye June 21, 2021
5 / 5
My family and I have rented in Tahoe with Hauserman Rental Group twice, and both experiences were nothing short of amazing! They are very organized and every step of the vacation rental has always been a seamless and smooth process. I will definitely continue using Hauserman Rental for booking my family's future Tahoe vacations!
By: Jennifer June 15, 2021
5 / 5
Very responsive and they answered all our questions no matter how trivial.
By: Winnie June 14, 2021
5 / 5
Great Property managers! Super helpful and nice staff.
By: Staci June 2, 2021
5 / 5
Friendly and helpful
By: Celia June 1, 2021
5 / 5
All positive, no issues or concerns
By: Laila June 1, 2021
5 / 5
Hauserman Rental Group was incredibly easy to work with. They responded to my messages quickly and allowed my group and I an early check in since we were all driving from far away.
By: Katherine May 27, 2021
5 / 5
Excellent, efficient, available! Great service!
By: Michael May 19, 2021
5 / 5
All staff we worked with were terrific. We had a few questions about the property and they always answered our calls promptly and resolved our issues right away. All were very friendly and accommodating. We've been booking through your agency for many years, and we've always been very satisfied. We appreciate your service!
By: Tim April 26, 2021
5 / 5
My bear garbage box was full, i called and they arrived less than 15 minutes to care of it.
By: Pravin April 15, 2021
5 / 5
It was an easy experience!
By: Mary Ann April 11, 2021
5 / 5
Excellent communication before, during and after the stay at the rental.
By: Brooke April 10, 2021
5 / 5
Easy paperwork, clear instructions, follow-up, access to house. Great!
By: Jennifer April 9, 2020
5 / 5
Hauserman rental group were very tentative and friendly. They reimbursed us for the kindling, and frequently asked how our night was. Check in and checkout was very smooth.
By: Aaron April 9, 2020
5 / 5
Great experience. Dana and Debbie were checking up on us through text message and we’re very responsive. I was impressed as many other property management companies don’t really care about their guest’s experience.
By: Sasson April 5, 2021
5 / 5
We have worked with Dana Lipsky for several years and she is fantastic to work with. We have never been disappointed.
By: Elizabeth March 31, 2021
5 / 5
You rock! We locked ourselves out and you fixed it. We asked for food tips and your suggestion for the Tahoe Tap Haus was so yummy. Everyone was happy.
By: Chris March 28, 2021
5 / 5
Fast response time. No complaints.
By: Mellise March 25, 2021
5 / 5
Very efficient and reliable
By: Gary March 22, 2021
5 / 5
Good. Nice communication didn’t need anything during stay
By: Nick March 17, 2021
5 / 5
Great experience ! Very attentive
By: Stacey March 12, 2021
5 / 5
Hauserman Group was great. They were very responsive to the few questions that I had. Check in and Check out were easy. They texted me around 10:30 AM about checkout, but I had already left the property around 9:30 AM. At 1:30 PM I texted them and told them that I had left at 9:30. I felt bad that I hadn't texted earlier, but was driving at the time... Fantastic experience!
By: James March 1, 2021
5 / 5
Great experience. The house was missing light bulbs and they were right on it after a text.
By: Jacquie March 1, 2021
5 / 5
Fantastic communication, the rental experience was a breeze. We really couldn’t have hoped for anything easier.
By: Jeff March 1, 2021
5 / 5
Seamless. Very easy and thorough. Thank you for everything!
By: Natalie February 28, 2021
5 / 5
Great customer service from booking through maintenance issue to completion of our stay! Great ongoing communication by email.
By: Dana February 25, 2021
5 / 5
Wonderful and professional. Address issues promptly. (Hauserman note: leaking kitchen faucet)
By: Bonni February 23, 2021
5 / 5
Very attentive and informative.
By: Don February 21, 2021
5 / 5
The response time to any questions or needs was incredible. Constantly checked in to make sure everything was going well.
By: Chancellor February 21, 2021
5 / 5
Good communication and very responsive
By: Connie February 15, 2021
4 / 5
They were easy to work with and provided all the information timely and multiple times. We we would definitely work with them again.
By: Nick February 15, 2021
5 / 5
Very responsive to a first time renter through vrbo.
By: Veronica February 10, 2021
5 / 5
Very thorough in their instructions.
By: Ken February 10, 2021
5 / 5
Working with the Hauserman Rental group was easy, Debby was very responsive and did a good job communicating.
By: Debby February 8, 2021
4 / 5
Friendly and quick communication with staff.
By: Brianna January 31, 2021
5 / 5
Great and so helpful! Friendly staff
By: Jaclyn January 11, 2021
5 / 5
Great communication and quick response time.
By: Jazmyn January 11, 2021
5 / 5
Easy to book and great communications.
By: Kathy January 10, 2021
5 / 5
It was very easy to rent, and we had no problem getting all the information.
By: Oksana December 11, 2020
5 / 5
The property included all the necessary linens and kitchen gadgets. Any questions prior to arrival were responded to promptly. There was also special care regarding Covid prep for the home. We enjoyed the hot tub and appreciated the cleanliness of the property. The communications regarding the property and access were very clear, Thank you for the fresh flowers on the dining table, the special touch really felt like home.
By: Mary December 7, 2020
5 / 5
Good service, quick reponses, reasonable expectations, courteous communication.
By: Eric December 6, 2020
4 / 5
Excellent! I received messages via email and text. This was super convenient and helpful.
By: Kevin November 30, 2020
5 / 5
Very friendly and easy to work with.
By: Sara November 30, 2020
5 / 5
Great! Best system to date. Easy. Painless.
By: Ryan November 30, 2020
5 / 5
Lots of communication! Very easy to work with.
By: Gina November 30, 2020
5 / 5
The customer service via text was very helpful and it was a smooth check in and check out.
By: Dustin November 30, 2020
5 / 5
They were very helpful with Covid questions and always fast to reply.
By: Cindy November 29, 2020
5 / 5
Honestly the best rental group I’ve ever worked with in California. Friendly and easy to get a hold of at all times.
By: Amy November 29, 2020
5 / 5
Good. Fast responses every time.
By: Kimra November 28, 2020
5 / 5
Hauserman Rentals provided clear communications throughout the online rental/check-in/check-out processes. Wish I had been smart enough to book direct instead of via VRBO.
By: Kyla November 28, 2020
Very communicative. Answered questions quickly.
By: Maggie November 28, 2020
5 / 5
Very easy to communicate with and made adding an extra night to our reservation easy as well.
By: Casey November 23, 2020
5 / 5
Very organized and efficient.
By: Randy November 17, 2020
5 / 5
Thank you for everything it was beautiful.
By: Norma November 9, 2020
5 / 5
Very good communication. Well kept property. Details were much appreciated.
By: Frey November 2, 2020
5 / 5
Excellent. Everything was explained very nicely.
By: Satish November 2, 2020
5 / 5
Great company. Excellent communication and easy to get ahold of. Detailed emails with all info needed for check-in and departure.
By: Penny November 2, 2020
5 / 5
Very friendly and prompt attention.
By: Randi November 1, 2020
5 / 5
Professional, friendly, swift replies. Will definitely recommend your group.
By: Helle November 1, 2020
5 / 5
Basics are always covered: helpful instructions via text, email and signs on the property; everything tip-top and working throughout the house, so we have no worries. We have enjoyed a variety of rentals.
By: Patricia October 26, 2020
5 / 5
Hauserman was great. I would definitely rent from Hauserman again. They were very thorough with their instructions and directions.
By: Nancy October 26, 2020
5 / 5
Hauserman is great to work with.
By: John October 21, 2020
5 / 5
Your team is wonderful and makes the experience easy and fun.
By: Janel October 19, 2020
5 / 5
All information was provided in a timely manner and was complete.
By: Steve October 18, 2020
5 / 5
Excellent! So helpful whenever I called with questions.
By: Deborah October 13, 2020
5 / 5
Very professional and quick to respond when needing help although it didn't happen often
By: Diana October 11, 2020
5 / 5
Very friendly
By: Shari October 11, 2020
5 / 5
Overall, we were very impressed with the knowledge and helpfulness of the staff. Would definitely consider and recommend HRG for future visits!
By: Mark October 11, 2020
4 / 5
Always good!
By Pam October 5, 2020
5 / 5
Hauserman was attentive to my concerns and responded quickly when we asked to extend our stay. I’m only sorry we couldn’t stay even longer!
By: Buckalew October 4, 2020
5 / 5
Very very professional and accommodating.
By: Jessica October 2, 2020
5 / 5
Good experience. The e-mails were thorough, on-point and timely.
By: J Decastro September 20, 2020
5 / 5
Very professional. Very quick response.
By: Kerry September 29, 2020
5 / 5
Very helpful
By: Judith September 29, 2020
5 / 5
Excellent customer service. Each time I received an email it was from a different representative and each one was professional and accommodating.
By Lisa September 28, 2020
5 / 5
The rental group was very responsive and answered my questions promptly.
By Katie September 28, 2020
4 / 5
Excellent. Water stopped working and Hauserman quickly called the water company and got it fixed within two hours.
By: Mark September 28, 2020
5 / 5
Have enjoyed the communication with Hauserman; they have been great to work with. Very nice staff and professional company!
By: Jan September 27, 2020
5 / 5
Quick to respond. Friendly service.
By: Mary September 27, 2020
5 / 5
Helpful easy excess to enter the property.
By: Connie September 27, 2020
5 / 5
Very professional & responsive.
By: Mary September 26, 2020
5 / 5
Hauserman was great. Each of the staff was very engaging and helpful. They made our rental experience enjoyable.
By: Tiffany September 25, 2020
5 / 5
We would seek them out in the future.
By: Michael September 23, 2020
5 / 5
As always, we are happy with HRG and look forward to using them again
By: Paul September 22, 2020
5 / 5
Our interaction was very good. I was especially impressed when I contacted the office about the trouble in opening the lockbox, you were able to provide a solution over the phone.
By: Ken September 21, 2020
5 / 5
Very clear instructions
By: Wussler September 21, 2020
5 / 5
Good process
By: Dave September 20, 2020
4 / 5
Very pleasant on the phone. Easy and clear house instructions. Excellent. Will stay at this location again. I will also stay at any of their properties.
By: Toni September 14, 2020
5 / 5
Great communication, very nice and helpful
By: Stephanie September 14, 2020
5 / 5
Great. Friendly and helpful !
By: Nish September 7, 2020
5 / 5
Excellent communication.
By: Jeanne September 4, 2020
5 / 5
Fantastic experience!
By: Susan September 1, 2020
Always effiecint and attentive
By: Denise August 30, 2020
5 / 5
People were great, helpful, and kind. We will rent from them again.
By: Jared August 24, 2020
5 / 5
Seamless - good communicators; we had no problems while at the house, so didn't need to call during our stay.
By: Katy August 24, 2020
5 / 5
They are all friendly and kind! All issues are resolved quickly (only one) and the staff do everything they can.
By: Arthur August 23, 2020
5 / 5
Easy to work with. When we arrived we didn't have the code. We called after hours and the woman that helped us quickly!
By: Debbie August 23, 2020
5 / 5
Super easy and smooth experience -- great communication. Thanks!
By: Alison August 15, 2020
5 / 5
Great support, personable, helpful and kind. Would like to find a home with a private beach and a view of the lake near or far from the water, next year.
By: Phoebe August 13, 2020
4 / 5
During the COVID-19 time. Your office was very understanding and helpful with everything. Thank you.
By: Patricia August 13, 2020
5 / 5
Very good. At checkout, we called with a question about the key to the trash and the person on the line was very friendly and helpful.
By: Judith August 11, 2020
5 / 5
Very easy to work with. Thank you.
By: Stan August 8, 2020
5 / 5
Dana has been very responsive regarding all our concerns regarding the COVID crisis - we felt very safe & confident regarding the cleaning
By: Chris August 8, 2020
5 / 5
Easy to work with.
By: Kim July 31, 2020
5 / 5
Excellent
By: Omar July 30, 2020
5 / 5
Each time I spoke with anyone who works at Hauserman, they were always so friendly and super helpful! I never had any issues during my stay thankfully, but I know if I had, Hauserman would have been on top of it!
By: Jennifer July 29, 2020
Hauserman was great and the email communication prior to and during the stay was as well.
By: Ellie July 28, 2020
5 / 5
They were very responsive and easy to get a hold of.
By: Melissa July 25, 2020
5 / 5
Easy peasy
By: Kristin July 22, 2020
5 / 5
Always answered all my questions and had all the info I needed provided to me via email and posted in the house.
By: Crystal July 22, 2020
5 / 5
Very well run agency and helpful and friendly staff.
By: Cornelia July 18, 2020
5 / 5
Great! I called to ask about fans and since the cabin had none they brought 2 over for us!
By: Mary July 18, 2020
5 / 5
Excellent!
By: Colleen July 15, 2020
5 / 5
Positive experience throughout this trying time.
By: Cathie July 15, 2020
5 / 5
Very responsive. Great service.
By: Andrea July 14, 2020
4 / 5
Hauserman Group had great correspondence and quick replies to my questions. Check in and out were very detailed.
By: Nannini July 13, 2020
5 / 5
Great company and people to work with! As first time property renters, we were nervous about how it would all go, but your people talked us through each step and assisted us perfectly!
By: Christine July 12, 2020
5 / 5
Lisa was awesome.
By: Lombardi July 6, 2020
5 / 5
Great! Wonderful, clean, helpful, and available on the phone 7 days a week.
By: Natalia July 6, 2020
5 / 5
Great-very helpful!
By: Julie July 1, 2020
5 / 5
Excellent correspondence with HRG.
By: Bob July 1, 2020
5 / 5
Hauserman has always been very responsive and organized. No complaints:)
By: John June 29, 2020
4 / 5
Great response when I had to call for questions.
By: Rodrigo June 29, 2020
5 / 5
Very efficient and responsive. Clear instructions regarding the rental, etc.
By: Cazalet June 29, 2020
5 / 5
Very responsive. Tiffany was great
By: Melanie June 28, 2020
5 / 5
Hauserman was super quick to respond to any inquiry and they were very pleasant.
By: Sabrina June 28, 2020
5 / 5
Very helpful and congenial
By: Randy June 27, 2020
5 / 5
Pleasant overall. Informative and helpful.
By: Michelle June 23, 2020
5 / 5
Responsive
Hauserman Rental is always responsive to any challenges that arise. Communication is prompt. Not having to go into Tahoe City to pick up and drop off keys is appreciated, too. The best part of the Holland House is the location.
By: Fran June 23, 2020
4 / 5 stars
Great response time
Great response time, friendly people, everything ran smoothly – no complaints at all
By: Matthew March 20, 2020
5 / 5 stars
Super Quick Response!
Appreciated your super quick response when we got snowed in!
By: Vanda March 17, 2020
5 / 5 stars
Check in and check out super easy
The rental group was great and made check in and check out super easy. We even got a message we could check in early was very much appreciated since we were visiting to get married.
By: Alicia March 6, 2020
5 / 5 stars
Very easy to interact with
Very easy to interact with. They were very helpful when we needed to downsize after our initial booking.
By: Rebecca March 2, 2020
5 / 5 stars
Very easy
Very easy and no fuss
By: Carla March 2, 2020
5 / 5 stars
Very smooth
Very smooth
By: Curtis February 28, 2020
5 / 5 stars
Communication from the Hauserman folks was great.
Communication from the Hauserman folks was great. I wasn’t sure if the fireplace flue was open or closed, so I called the office on Saturday. The helpful person there sent over your also-very-helpful handy person, and she confirmed that the flue was open. I really appreciated the efficient response to my concerns!
By: Kari February 26, 2020
5 / 5 stars
Helpful
everyone was nice and helpful
By: Lesley February 25, 2020
5 / 5 stars
All Good
all good- maintenance lady came out quickly to help with the heat
By: Menius February 25, 2020
5 / 5 stars
Always love booking through Hauserman
Always love booking through Hauserman. So easy and simple. Love the Blue Tahoe Soap. Especially as a long time customer, always feel taken care of and trusted.
By: Anna February 25, 2020
5 / 5 stars